Application
This unit describes the skills and knowledge required to assist in managing stakeholder relationships during a project. It involves ensuring timely and appropriate involvement of key individuals, organisations and groups throughout the project.
It applies to individuals who are project practitioners working in a project support role.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Assist in identifying and addressing stakeholder interests | 1.1 Assist in identifying stakeholders relevant to project objectives 1.2 Segment stakeholder interests and assist in determining forms of engagement 1.3 Consider interests of stakeholders when advising on project operations 1.4 Support actions to address differing stakeholder interests where required |
2. Actively participate in stakeholder engagement | 2.1 Apply interpersonal skills to ensure stakeholder engagement is effective 2.2 Conduct stakeholder engagement in line with agreed and defined project roles 2.3 Establish and clarify stakeholder behaviour expectations where required 2.4 Openly engage with stakeholder performance reviews 2.5 Recognise and address development needs and opportunities to support stakeholder engagement |
3. Assist stakeholder communications | 3.1 Assist in determining and documenting stakeholder communication needs 3.2 Assist in negotiating agreement on project communication method, and content and timing of stakeholder engagement 3.3 Support communication of information as planned within authority levels, identifying and addressing variances |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.2 | Recognises and interprets textual information to determine and adhere to objectives |
Writing | 1.2, 3.1 | Documents findings on communication needs using required formats and structure |
Oral Communication | 1.1-1.3, 2.1-2.4, 3.1-3.3 | Participates in verbal exchanges using clear and detailed language to provide relevant information Uses active listening and questioning techniques to elicit views and opinions of others |
Navigate the world of work | 2.2, 3.3 | Understands how own role meshes with others and contributes to broader work goals |
Interact with others | 1.1-1.4, 2.1-2.5, 3.1-3.3 | Recognises importance of taking audience, purpose and contextual factors into account when making decisions about what to communicate, with whom, why and how Collaborates with others as part of familiar routine activities and contributes to specific activities Uses interpersonal skills to build rapport, negotiate agreement and maintain positive working relationships |
Get the work done | 1.1, 1.2, 2.2, 2.5, 3.1, 3.3 | Uses analytical skills to identify stakeholders and determine their needs Follows pre-determined plans to achieve required outcomes |
Sectors
Management and Leadership – Project Management